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  Technical FAQ  
Software requirements:
  1. Web browser supported: Latest version of Internet Explorer, Firefox and Google Chrome.
  2. Flash Player version 10+.(Download latest Flash player)
Frequently Asked Questions
1. Some of the courses are not available
 
Solution:
Make sure that you are accessing the right course, with the correct media type (online, CD, Print).
  • For Test Centre courses: If you have purchased Test centre in CD or Print format you will get online access as well.
  • For Skill Builder courses: If you have purchased Skill Builder courses in CD or Print format, you will not be able to access the online version.
If you want to access the Skill Builder online, you need to purchase the online format as well. For further details write to us using this link or click here.
2. I receive a message ‘You have not purchased this courseware'
 
Solution:
Make sure that you are accessing the right course, with the correct media type (online, CD, Print).
  • For Test Centre courses: If you have purchased Test centre in CD or Print format you will get online access as well.
  • For Skill Builder courses: If you have purchased Skill Builder courses in CD or Print format, you will not be able to access the online version.
If you want to access the Skill Builder online, you need to purchase the online format as well. For further details write to us using this link or click here.
3. I want to clear my Browser's Cache.
OR
4. The Test Centre or Skill Builder page is not loading properly.
OR
4. The Concept builder right panel is blank.
OR
6. The Exam does not launch properly.
 
Solution:
  1. Clear your browser’s cache and reload your page (by clicking F5).
    1.   To clear your cache in Internet Explorer 6
    2.   To clear your cache in Internet Explorer 7
    3.   To clear your cache in Mozilla Firefox
    4.   To clear your cache in Google Chrome
    5.   To clear your cache in Safari

  2. If this does not fix your problem, you need to reinstall the Flash Player.
    1.   How to re-install flash player

  3. If the problem persists, use Microsoft Fiddler to create a log file of the page with the error.
    1.   How to install Microsoft Fiddler
    2.   How to use Microsoft Fiddler

    Send the Fiddler log and a print screen of the page (Please use .jpg/.jpeg format) to support@testfunda.com. The issue will be resolved by one of our technical experts at the earliest. Please include your contact number in this mail.
7. My exam status is showing up as ‘In-progress’ on the Test Centre Page.
 
Solution:
  1. Launch the test again and click ‘Finish Test’.
  2. On launch of the test if you get a message saying ‘You have exhausted your attempts for this test.’, then write to us by clicking here.
8. I cannot log in to Testfunda
 
Solution:
Clear you browser cache before logging in. For further details on clearing cache click here.
9. When I launch the test, a window appears and asks for permission to store local information. I am unable to click on ‘Allow’.
 
Solution:
If you are using a Firefox browser, you need to navigate to the Allow button on the Adobe Flash Player Settings box (use the keyboard's tab button) and click enter to select a particular option.
Note: For this procedure the Mouse buttons will not work.

10. I do not receive mails for Question of the Day, Word list and Puzzle of the Week, even after subscribing to it.
 
Solution:
To check whether your email subscription is enabled click here. Check the appropriate boxes on this page and click the Update subscription button to receive the Testfunda newsletters. If the problem persists even after this you write to us using this link.
11. I have forgotten my Username and Password
 
Solution:
To retrieve your username and password click here.
 
 
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